Frequently Asked Questions

The SellersToolbox website is a collection of tools designed to assist 3rd party sellers with their selling efforts on Amazon.com. Commonly known as Software as a Service (SaaS), the site needs to be configured to communicate with the Market Place Webservices (MWS) offered by Amazon to sellers. It allows for the generation of reports, sending in of data feeds, and interaction with various services such as product info and shipping. The goal of SellersToolbox is to automate where possible, simplify difficult tasks, and help with the management of day-to-day business operations.

If you believe you have found an error, please bring it to our attention right away. We will need to know the page you were on, what settings you were using, and what item(s) you think are in error and what you think they should be. All of this information helps us quickly resolve the problem. Please do not make vague statements as we will be unable to research the problem and will slow down the process while we ask for more details.

We have created custom software for many of our sellers. If you have an idea, we would love to hear it and work together to see if this software is possible. If you would like us to build custom software, we charge $70 per hour. If you are subscribed to 2 or more tool sets, we offer a discounted rate of $50 per hour. Due to the way we have designed SellersToolbox, we pride ourselves in building software for less than others,  Sellers Toolbox serves as a platform bringing together Amazon data, interface tools, and ongoing maintenance. We will not bill you for these expenses, as other developers do.

Yes and no. Tools such as Inventory, Sales, and Issues require historical data and continual retrieval of reports from Amazon. Every time you unsubscribe, that data stops being collected. When you re-subscribe, that data will be missing. If you need us to gather historical data for your account, you will be charged the regular subscription rate for each month of data gathered.

SellersToolbox has Inventory, Sales, Transactions, Returns, Reimbursements, and more, all available with our tools. We also offer Excel download options on many of them and some with CSV and TAB options. Most reports can be downloaded with data covering up to a year. Larger accounts are limited to 6 months due to Internet and Excel limits.

Depending on the number of sales and size of inventory, it can take up to 3 days. Amazon limits how quickly we can retrieve data. We make requests for a month of data at a time and cycle through all the reports we need based on your active subscriptions. A message will appear to the right of our logo showing the percentage we have completed. Once we are done, the message will say completed, and you can click it to hide the message.

That depends on the time of year you sign up. Typically, we retrieve 12 months but, sometimes can go back further to make sure we have a full calendar year. It is possible for us to retrieve data from when you first became a seller. If you are interested in getting this data for your account, please contact us for a quote.

Yes, we are a seller on Amazon. We have first hand experience dealing with the struggles and challenges you face. We are able to offer ideas and suggestions to help your business in a language you will understand. We are software developers, programmers, and marketers, but  all of us work with Amazon on a daily business and can help you much more than a typical software shop or single tool developer.

Once you have logged in, go to the system menu at the top right. Your seller name will be there, hover over it and the menu will appear. Choose Account Settings and you will find a number of things that can be changed in your user account.

Before you cancel, please contact us to see if we can resolve any questions or concerns you may have.

  • Log into your account on SellersToolbox.com
  • In the upper right corner click the dropdown
  • Select Subscription Dashboard
  • Select the Subscriptions tab
  • Click the red box in the upper right hand corner for each subscription you would like to cancel

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